How to return Ace Hardware Lawn Mower?
The items of Ace Hardware can be returned and replaced or refunded within 30 days only from the date of purchasing the item from the Ace Hardware store. The items can be refunded or replaced only if the items are in the same condition as at the time of purchase and unused. While returning the machinery, the buyer is asked to submit all the documents related to the machinery including the item instruction manual, item detail guide, the money transaction receipt, and the components provided along with the Lawn Mower Machine. The buyer is supposed to carry identity proof at the time of return, with a photograph on the ID. The machine should also be in the same packaging as at the time of purchase. If 30 days are over, the buyer should directly contact the manufacturer for the return procedure without further delay.
If the buyer does not have the receipt or any proof for the purchase of the item from Ace Hardware, they may not get a return. But if the machinery is in good condition, they may consider giving a replacement or refunding the purchase amount. It is better if the buyer directly talks with the nearby local retail Ace Hardware store for further steps.
Where to return the Ace Hardware Lawn Mower?
It is advisable to return the Lawnmower machine to the nearest Ace Hardware retail store so that the buyer can save the shipping and handling charges to transfer the machinery to the original Ace Hardware store. If the buyer does not have an Ace Hardware retail store near them, they can contact customer care for an alternative way of exchanging (return or refund) the machine. If the buyer does not choose nearby retail Ace Hardware stores to return the machinery, they have to pay the cost of transferring the mower back to the Ace Hardware store.
There is an exception to this if the consumer received the wrong item or the item received is faulty, then the shipping expense will be covered by Ace Hardware. The store will not cover costs like the cost of assembling the machine, cost of delivery, etc. as these services are done by the local store. The refund of the machinery will be in payment. If an offer or discount coupon were applied while purchasing the machinery, that would not be refunded. Some stores do not allow refunds in cash; instead, they give gift cards, coupons, and ace rewards to return the payment amount. If the product is damaged, Ace Hardware stores have the full authority to deny a return or refund.
If any sort of change was made to the machinery after it was delivered or if the consumer puts any oil or gas in the machinery, the buyer needs to connect with the manufacturer directly without the intervention of the Ace Hardware retail store. The manufacturer will examine the machinery and handle the buyer’s claim according to the guidelines.
If the lawnmower is bought as a part of the clearance sale then it cannot be replaced or refunded as the clearance sale counts as the final sale. The items with components are advised to be returned at the same local store from which they were purchased. The local retail Ace Hardware store will charge the buyer a fee of a minimum of 20 dollars for the item that has been assembled and is not damaged.
After the cross-examination, the buyer will receive a refund of the purchase from Ace Hardware. The purchase amount will get refunded within five to 6 business days. After the refund, it will take a few more days to be available in the buyer’s account.
There may be a case where the production machinery was fully functional but the wrong color was delivered to the buyer and in that case, the machinery is supposed to be returned to the same local retail store from where they were purchased.
Conclusion
In general, since every store is independently owned and operated, the return policy may vary drastically from one store to another, with some being easygoing, while others being strict. For example, items purchased at any Ace Hardware store in the Philippines do not give a refund but only allow the buyer to exchange the items for other items or goods. The buyer can further contact the customer care service of Ace Hardware which is very cooperative and help the buyer to get the reimbursement or replacement.
